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Exchanges & Returns

We know first-hand how challenging online shopping can be. This is why we have made the Gazongas Collection online shopping experience easy and seamless. Here's how.

Support Team

We have a helpful Support Team available to help you with any stage of your Gazongas Collection shopping experience including sizing, exchanges and returns.

Do you really post my first replacement garment free of charge?

Yes!! We understand that finding the perfect fit can sometimes take a couple of attempts. Therefore, we will post a replacement garment in exchange for your first returned item free of charge.

Simple returns

If you would like to return your garment for any reason, simply send it back to us and we will refund your full purchase price (less postage). No questions asked!

See our terms and conditions below for further information.

An easy process

Simply complete our Exchanges/Returns Form and include this in your post bag, along with the garment and a copy of your invoice. 

Address all exchanges and returns to:     

Gazongas Collection
PO Box 211
Erindale Centre Canberra 2903

Terms and conditions

All exchanges and returns must be recevied within 28 days of dispatch, as stated on the original invoice. Garments must be in original condition with labels attached.

We highly recommend using registered post for exchanges and returns to ensure products get back to us safely. Gazongas Collection will not be liable for items that are either lost or damaged on their return journey.

Please note it is your responsibility to ensure that exchanges and returns are sufficiently packaged to prevent damage. Damaged items will not be accepted. 

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